Solutions / Support teams
Deflect routine tickets. Hand off the hard ones cleanly.
Run one assistant across your website, WhatsApp, Facebook Messenger, Telegram, voice, and review channels. ChatbotAgent picks up the easy questions in any language, ChatbotCustomerTag routes the rest by intent and priority, and your humans get the full transcript, the language, and the existing tags the moment they take over the thread.
How teams use AresGen.
Deflect tier-1 questions across web chat, WhatsApp, and Messenger
ChatbotAgent answers shipping, pricing, and account questions on your site, WhatsApp, and Facebook Messenger using your knowledge base. The same assistant covers Telegram for community channels. Anything outside scope is handed to a human with the full transcript, the detected language, and ChatbotCustomerTag labels for intent and priority already attached so triage time drops to zero.
Handle inbound voice calls during off-hours
ChatbotVoice picks up after hours with Azure TTS narration, identifies the caller intent, captures the issue in structured fields, and either resolves it from your knowledge base or books a callback in your queue. Transcripts and audio snippets are filed alongside the rest of the ticket history so the morning shift starts informed and never has to ask the customer to repeat themselves.
Reply to Google Maps and Trustpilot reviews on time
ChatbotReview drafts on-brand responses to new reviews on Google Maps and Trustpilot. Negative reviews are flagged for a human and never auto-published; positive ones can auto-publish on a delay so your team always looks responsive without spending the morning copy-pasting templated thank-yous into a dozen tabs.
Tools and features for this team.
Chatbots
Web, WhatsApp, Messenger, Telegram, voice, and review channels in one assistant.
Learn moreAI Chat
Conversational assistant your team uses internally to draft replies and summarise threads.
Learn moreDocuments
Ground answers in your manuals, policies, and product docs with citation-ready retrieval.
Learn moreVoiceover
Natural-sounding voices for IVR prompts, callbacks, and after-hours messages.
Learn moreFrequently asked
Which channels does the support assistant cover?
How do tickets get routed to the right human?
Can answers be grounded in our own documentation?
Does the voice agent sound natural enough for real customers?
Cover every channel without growing the team.
Switch on the assistant on web, WhatsApp, Messenger, Telegram, voice, and reviews. Route the rest to your humans with full context.