TEMPLATE
Outage status update generator
Turn an incident summary, severity level, and impact scope into a clear status update — current status, affected services, and next communication time — structured for your status page or customer notification channel.
Strengths
Why use the outage status update template
- Produces a structured, factual update in seconds during the time-sensitive window when customers need information and the team is focused on the incident — removing the blank-page delay from communications.
- Severity and impact scope inputs calibrate the language so a critical full-service outage communicates with appropriate urgency while a minor degradation avoids over-alarming customers who are not affected.
- Estimated timeline optional input lets you include a next-update commitment or resolution estimate when that information is available, without requiring you to restructure the update format around its presence or absence.
Inputs
Required inputs
- incident summary
- severity
- impact scope
Optional inputs
- ETA
- tone
Output structure
# [Incident Title]
## Current Status
[Status Summary]
## Impact
- [Affected Service Or Feature]
- [Scope Of Impact]
## What We Are Doing
[Response Actions In Progress]
## Next Update
[Next Communication Time Or Resolution ETA]Output structure shown — your inputs drive the actual content.
Available in
Use this template inside AresGen
AI Writer
Generate the initial status update at the start of an incident, then run the template again with updated incident details to produce consistent follow-up communications throughout the event.
ExploreAI Chat
Update the affected services list, adjust the resolution timeline, or rewrite the response actions section as the incident evolves — without reformatting the full update from scratch.
ExploreTemplates library
Pair with the FAQ knowledge base entry and refund reply templates to cover the full support communication workflow — from incident updates to post-event documentation and customer follow-up.
ExploreFrequently asked
What inputs are required?
Can I use this for follow-up updates during a long incident?
Does the template handle different severity levels?
Can I use the output for a status page and an email notification?
Related models
Related templates
FAQ and knowledge base entry
Document the incident resolution and prevention steps in a knowledge base entry after the outage — turning a reactive status update into proactive self-service content.
Learn moreRefund reply template
Handle individual customer compensation or refund requests that arise from the incident with consistent, professional replies aligned to your incident response.
Learn moreGet started today.
Free for 7 days. No credit card. Bring your team — or just your first prompt.